Online Reputation Specialist

Are you a people person, who thrives in a high performance working environment?

Client Experience

Permanent / Full Time

Sydney

Up to $90K + super + profit share + perks + MORE!

At Peninsula, we’re proud to be a Great Place to Work certified company – our people stay because they are rewarded, valued and trusted to make an impact. Backed by one of the world's largest privately-owned business services groups, we're a market leader in HR, Employment Relations and Health & Safety advisory.

The Online Reputation Specialist manages and enhances Peninsula’s online reputation through strategies that drive positive engagement, strengthen client relationships and help drive retention.

What you'll be doing:

Manage and monitor all online review platforms (Google & Trustpilot), ensuring all feedback is reviewed and responded to in timely and professional manner
Proactively engage with our clients to understand any concerns, resolve issues and improve client experience.
Heavily engage with internal teams to drive accountability for client feedback
Design and implement incentive programs across Peninsula Group to encourage review generation and client interactions.
Weekly reporting to key stakeholders including performance metrics, insights, risks and recommended actions.
Brand and media monitoring. Partnering with the marketing team to observe forums and social media channels.

What you’ll bring:

Outstanding communication skills, both written and verbal with the capability of partnering with clients and senior stakeholders every day
Business acumen: with an understanding of the importance of online reputation as well as a creative mind to curate incentives that uplift our persona in market.
The ability to challenge and hold our teams accountable for reviews.
An eye for detail - to pick up trends in market as well as create in-depth reporting.

Why Peninsula?

Some of our perks include:

Enhanced Leave: Start with up to 25 days leave in your first year and earn more as your career grows—up to 31 days after 5 years!
Profit Sharing: Share in the success of the business with an annual bonus.
Super Service & MVP Awards: Earn $1000 and enjoy a day off as a reward for demonstrating our values.
Career Pathways: Take your career further with a structured development path and opportunities to grow into management, training and beyond!
Education Assistance Program: We support your professional development with ongoing education assistance.
Bright Exchange: Access exclusive discounts on hundreds of products and services.
Health & Wellness: Enjoy a $250 voucher, gym discounts, and more!
Social Club: Enjoy monthly events to stay connected and have some fun along the way!

If this sounds like you, we'd love to hear from you! Simply click the Apply button and submit your updated CV.

At Peninsula, we care about creating an inclusive workplace and celebrate diversity. We are proud to be an equal-opportunity employer.