Call 1300 651 415 or complete the form below to share your feedback or raise a concern.
Your Experience Matters
We’re proud to support over 30,500 Australian businesses with reliable HR and workplace advice.
If we’ve fallen short, your feedback helps us improve our services and better support you in the future.
We’re Here to Help
Our Client Solutions Team is dedicated to resolving your concerns quickly and fairly. If something hasn’t met your expectations, we’d genuinely like the opportunity to make it right.
If you’re not satisfied with the outcome, you can request to escalate your complaint.
What Happens Next
We’ll acknowledge your complaint within 48 hours
A dedicated case manager will be assigned to support you
We’ll investigate and work towards a fair resolution
Where possible, we’ll take steps to prevent the issue from happening again.
Ways to Get in Touch
Business hours: Monday–Friday, 9:00am–5:00pm AEST
What Happens Next
Submit a form
Important Information
- All complaints are handled confidentially
- Our complaint process is designed to be simple and efficient
- Peninsula provides services to business owners and employers only
- Employees can visit the Fair Work Ombudsman for assistance
Supporting Your Business
We know small businesses don’t always have in-house HR or legal teams. That’s why we provide ongoing support, resources, and guidance to help you stay compliant and confident.