Peninsula FAQs

Outsourcing HR is more cost-effective than hiring internal staff. With Peninsula's expert guidance, you can address issues early and manage them the right way, reducing the likelihood of disputes and costly mistakes​.

You can outsource your documentation, HR investigations, disciplinaries, employee wellbeing services, training, and more. Peninsula's HR services can save you both time and money. We make outsourcing your HR easier than ever before, contact us today to see how we can help you.

1. Compliance:

We create compliant, tailored documentation, including workplace policies, employment contracts and forms. This typically includes an award determination process, as well as ongoing updates to documentation in line with legislative changes, create new documentation as required – our service includes unlimited documentation.

2. Unlimited 24/7 Advice:

Our Employment Relations Advice Line is available for clients 24 hours a day, 365 days a year with unlimited access to answer questions about wages, leave entitlements, contracts, terminations, redundancies, performance management and other workplace issues.

3. Representation and Protection:

If a business is facing a new employment relations claim, and they have sought and followed our advice, our partner law firm - Irwell Law - may be available to represent them.

Peninsula members are eligible to join Peninsula Mutual, with exclusive access to Peninsula Protect. This financial product offers members protection against claims up to $400,000 per claim and $2 million per year. In the FY 2026:

• Clients received 946 claims (including 323 general protections claims and 403 unfair dismissal claims).
• 730 claims were approved (77% approved).
• $2.8m paid in settlement costs.
• $4.5m paid in representation costs.
• Total $7.3m paid in claims costs.

This financial product is one of our key differentiators, placing us ahead of others in the market (read the PDS).

4. Employee Assistance Program:

Our Employee Assistance Program (EAP) is for client employees and their immediate family (over the age of 16). It provides a safe space to discuss personal or professional challenges that may be impacting their work performance and mental health. We provide a confidential service of six structured counselling sessions per employee, per issue, per year, plus access to a 24/7 helpline with calls answered by qualified counsellors.

5. Software:

Keeping up with changing SME needs, BrightHR is our unique HR software solution that combines many systems and processes that help small and large businesses manage employees and their data. Not to mention our AI function - BrAInbox - with thousands of common Q+As to help business owners.

To keep it simple. Bright lets you manage employee data, absence, staff holidays, rosters and shifts, expenses and training, all in one secure and easy-to-use digital platform, Bright Exchange.

6. GLU, our e-learning platform

Give your employees the opportunity to enhance their knowledge while learning at their own pace with GLU, our e-learning platform. Our training library is packed with e-learning modules, information videos, short tutorial videos, and webinars hosted by industry and subject matter experts. All collateral has been created to give you and your team practical insights that can be used in every workday to grow your business.

Contact our Client Experience Team on 1300 651 415 and they will be happy to assist.

We offer one- three- and five-year contract options that cover various aspects of our service offering. Visit our website or give us a call to discuss the most cost-effective option for your business.

Peninsula offers advice and support on the Fair Work Act and National Employment Standards as well as support surrounding Safe Work legislation, and how they apply to your business. This covers Employment Relations, Work Health and Safety and compliance requirements. This can include, Workplace Policies, Procedures and Documentation, Employee Pay Rates and Entitlements, Modern Awards, Unfair Dismissal, Performance Management, Employee Contracts, and Health and Safety site-inspections.

1. Compliance:

We create compliant, tailored documentation, including workplace policies, employment contracts and forms. This typically includes an award determination process, as well as ongoing updates to documentation in line with legislative changes, create new documentation as required – our service includes unlimited documentation.

2. Unlimited 24/7 Advice:

Our Employment Relations Advice Line is available for clients 24 hours a day, 365 days a year with unlimited access to answer questions about wages, leave entitlements, contracts, terminations, redundancies, performance management and other workplace issues.

3. Representation and Protection:

If a business is facing a new employment relations claim, and they have sought and followed our advice, our partner law firm - Irwell Law - may be available to represent them.

Peninsula members are eligible to join Peninsula Mutual, with exclusive access to Peninsula Protect. This financial product offers members protection against claims up to $400,000 per claim and $2 million per year. In the FY 2026:

• Clients received 946 claims (including 323 general protections claims and 403 unfair dismissal claims).
• 730 claims were approved (77% approved).
• $2.8m paid in settlement costs.
• $4.5m paid in representation costs.
• Total $7.3m paid in claims costs.

This financial product is one of our key differentiators, placing us ahead of others in the market (read the PDS).

4. Employee Assistance Program:

Our Employee Assistance Program (EAP) is for client employees and their immediate family (over the age of 16). It provides a safe space to discuss personal or professional challenges that may be impacting their work performance and mental health. We provide a confidential service of six structured counselling sessions per employee, per issue, per year, plus access to a 24/7 helpline with calls answered by qualified counsellors.

5. Software:

Keeping up with changing SME needs, BrightHR is our unique HR software solution that combines many systems and processes that help small and large businesses manage employees and their data. Not to mention our AI function - BrAInbox - with thousands of common Q+As to help business owners.

To keep it simple. Bright lets you manage employee data, absence, staff holidays, rosters and shifts, expenses and training, all in one secure and easy-to-use digital platform, Bright Exchange.

6. GLU, our e-learning platform

Give your employees the opportunity to enhance their knowledge while learning at their own pace with GLU, our e-learning platform. Our training library is packed with e-learning modules, information videos, short tutorial videos, and webinars hosted by industry and subject matter experts. All collateral has been created to give you and your team practical insights that can be used in every workday to grow your business.

We have a 24/7 advice line for our clients to contact for any Employment relations or Work, health and Safety concerns. Call us on 1300 651 415, 24/7.

We also have an advice line for our non-clients in which we offer free initial advice surrounding Fair Work and Safe Work legislation. However, we recommend meeting with one of our consultants at your business so we can better understand your issues and provide a more tailored solution.

In addition to our Advice Line and Documentation support, clients can also access our partner law firm Irwell Law who can represent you if an employee has made a claim against your business. Our Discretionary Mutual Peninsula Protect also offers an additional safeguard to clients who decide to join. Funds generated by Peninsula Protect are used to cover the cost for members facing workplace relations claims and/or breaches of the health and safety regulations. Peninsula also offers an Employee Assistance Program (EAP) to client employees and their immediate family members to help them manage their mental wellbeing

If you want to share your Peninsula experience with us, please contact [email protected] or visit our feedback page.

Peninsula is exceptionally proud of the service and support we provide to over 25,000 Australian businesses. We remain committed to extending an efficient, reliable and trustworthy service to all our clients however if you want to make a complaint, please visit our complaint page and be assured our Client Experience team will get back to you within 48 hours.

We have a specialist team of experts available to help you manage your HR by looking after your employment contracts and company policies.

These are the HR essentials for every business. Without them, your staff could bring successful claims against you, potentially costing thousands in legal fees and fines. You could even face prosecution. You should never underestimate the business benefits the right HR support can offer your company.

Good human resource management is having round the clock support when you need it.

As a Peninsula client, whenever there’s a staff challenge or an important Fair Work update, just pick up the phone and get the help you need – anytime, anywhere.

A HR manager has a lot of responsibilities, which include looking after onboarding of new staff members, creating documentation and contracts, as well as mediate staff disputes.

It’s a time-consuming and expensive job, which is why outsourcing it saves employers a lot of time and money. Peninsula can look after your SME HR, including giving you access to our HR advice line.

Outsourcing HR is more cost-effective than hiring internal staff. With Peninsula's expert guidance, you can address issues early and manage them the right way, reducing the likelihood of disputes and costly mistakes​.

You can outsource your documentation, HR investigations, disciplinaries, employee wellbeing services, training, and more. Peninsula's HR services can save you both time and money. We make outsourcing your HR easier than ever before, contact us today to see how we can help you.

A WHS consultant helps businesses identify hazards, assess risks, and implement compliant safety systems. They conduct workplace inspections, review your current WHS processes, develop documentation, and provide practical recommendations to reduce the chance of incidents or injuries. Their role is to help you meet your legal obligations and maintain a safe working environment.

The person conducting the business or undertaking has the primary duty of care for workplace health and safety. This means that you need a safe working environment and that process and procedure is documented.

Employees also have responsibilities under most legislation, such as ensuring that they following any directions provided for the purposes of health and safety and ensuring that their actions do not affect the health and safety of others.

The first step in managing health and safety at work is having a health and safety policy at work. This policy should be clearly and regularly communicated with your employees. 

Peninsula's experienced Health and Safety experts can help you identify potential hazards and find ways to reduce risks to staff. Ensuring your workplace is as safe as possible. This will free up time and calm any worries you have about workplace accidents and costly compensation claims.

EAP stands for an Employee Assistance Program. It's a range of tools to aid employee wellbeing whenever required, for example a 24/7 counselling service.

Employee wellbeing covers the physical, mental, and emotional health of your employees.

A good way to measure employee wellbeing is to send out confidential surveys. This gives you an opportunity to gain valuable feedback and learn about the individual experiences of your team.

Peninsula’s EAP service allows your employees to access professional counselling, 24-hour support and online wellbeing resources – to help them with life’s challenges. So your employees can become their happiest and healthiest selves.

Employers who don’t prioritise employee wellbeing may experience higher levels of work-related stress, underperformance, absences, and staff turnover.

We offer one- three- and five-year contract options that cover various aspects of our service offering. Visit our website or give us a call to discuss the most cost-effective option for your business.

The cost of Peninsula’s Services depends on the size of your business, number of employees, length of your contract and the service offering selected. We also provide additional Face to Face (F2F) support if necessary for situations where you would like our professional advisors to deal with an issue on your behalf.

Your fee is based on the number of employees in your business with discounts available for longer contract lengths.

Most of our clients choose the convenience of monthly direct debit as their preferred payment option. We also accept quarterly or annual payments in advance or payment by credit card (Mastercard or Visa).

Yes, to ensure our clients receive continuous support and protection all contracts auto-renew for the same period under the same terms at the end of their current term.

Yes, we will send an email reminder to the primary contact three months before the start of the applicable notice period.

At the end of the contract term, we reserve the right to increase the total fee by 2% for each year of the contract length to cover any increase in costs over the period.

You may be able to cancel your contract with Peninsula subject to the terms and conditions contained within the Contract for Services. For all enquiries about cancellation, please call 1300 651 415 or email us to contact the Client Experience team.

No, the contract is an agreement to provide services to your business and is not automatically cancelled. If you have changes in your staff numbers or business circumstances, you can contact our Client Experience team on, 1300 651 415 and they will be happy to talk through your options.

Contact our Client Experience Team on 1300 651 415 and they will be happy to assist.

Contact our Client Experience Team on 1300 651 415 to discuss any changes to your individual business circumstances.