Peninsula HR

HR Support & Workplace Safety Advice for Hospitality Businesses

Providing personalised advice 24/7 to your hospitality and tourism business

Speak to an expert now

Hospitality Human Resource Specialists in Australia

Running a hospitality business means managing constant HR and compliance pressures, from handling staff shortages and high turnover to interpreting the Hospitality Industry Award, managing employee issues, and keeping up with changing workplace obligations. With Peninsula’s 24/7 HR support and workplace safety advice, you get clear guidance on employment compliance, documentation, and day‑to‑day staff management. Helping you protect your business and maintain a safe, compliant workplace

Speak with an expert

Some of the most common challenges faced by hospitality and tourism business owners

Working in the hospitality and tourism industry can be as fun as it is stressful. It involves dealing with difficult patrons or guests, long hours, and working during peak periods such as Christmas and Easter. That’s why many hospitality and tourism businesses prefer working with Peninsula. Our hands-on approach allows our team to customise our HR and WHS services for your business. This enables you to focus on supporting your staff and providing the highest level of service to your customers and guests.

There are many occupations and work environments in the hospitality and tourism industry. As a business owner or manager it's your responsibility to provide a safe environment for guests and workplace employees. You need to be aware of all hazards that could cause an accident or injury. These include:

  • Wet, recently mopped or polished floors.
  • Hot liquids – tea, coffee, hot water etc.
  • Burns, cuts and fires in kitchens and food preparation areas.
  • Lifting and carrying heavy objects.
  • Awkward or repetitive movements when doing housekeeping duties.
  • Exposure to caustic chemicals and cleaning products.
  • Use of electrical equipment and appliances.
  • Exposure to workplace violence and aggression from intoxicated patrons.
  • Harassment and bullying from guests or colleagues.
  • Stress and fatigue from high work demands and late shifts.

At Peninsula our expert consultants can support your hospitality business by:

  • Creating or updating Health and Safety documentation and policies.
  • Offering advice on managing harassment and bullying claims.
  • Assisting with disciplinary and termination policies.
  • Completing a SafeCheck workplace Health and Safety review.
  • Supporting the mental wellbeing of your employees through our EAP service.

With access to expert advice 24/7, Peninsula can offer insights to help keep your team and guests safe and your business running smoothly.

Managing Health and Safety in the hospitality industry

Peninsula's experts can cater to the HR and WHS needs of your hospitality business

With a broad range of occupations across the hospitality industry, as well as full-time, part-time, and casual employees, apprentices in varying stages of their training, and on various pay rates and industry awards, it's difficult to keep pace. Peninsula can draft tailored employment contracts and documents for your employees and contractors to ensure you meet all your employer obligations.

Got a question? We've got answers

waitress taking an order in a restaurant

Explore all the ways Peninsula can help your hospitality and tourism business