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Expert HR and WHS advice for the hospitality and tourism industry
Providing personalised advice 24/7 to your hospitality and tourism business
Managing a hospitality or tourism business in Australia is challenging
The term hospitality covers a broad range of businesses providing services to guests, patrons, and visitors. You may own a small laneway cafe, a trendy new bar, manage a five star tropical island resort or a quaint B&B, a fine dining restaurant or children's party venue. For all their differences, businesses in the hospitality and tourism industry face the same challenges.
With access to expert advice from Peninsula 24/7, you can always get answers to your most challenging questions.
Some of the most common challenges faced by hospitality and tourism business owners
Health and safety
Protect employees and guests by minimising hazards such as slips, falls, exposure to cleaning chemicals, and manual lifting injuries.
Hiring and onboarding
The right onboarding process offers support, training, and resources. It allows employees to be productive and confident in their role.
Managing employees
Time-tracking software helps keep accurate records of shifts and hours worked to ensure employees are paid correctly.
Retention and performance
Retaining high performing employees can create a positive work environment, enhance profitability, and increase guest satisfaction.
Working in the hospitality and touriam industry can be as fun as it is stressful. It involves dealing with difficult patrons or guests, long hours, and working during peak periods such as Christmas and Easter. That’s why many hospitality and tourism businesses prefer working with Peninsula. Our hands-on approach allows our team to customise our HR and WHS services for your business. This enables you to focus on supporting your staff and providing the highest level of service to your customers and guests.
Managing Health and Safety in the hospitality industry
There are many occupations and work environments in the hospitality and tourism industry. As a business owner or manager it's your responsibility to provide a safe environment for guests and workplace employees. You need to be aware of all hazards that could cause an accident or injury. These include:
- Wet, recently mopped or polished floors.
- Hot liquids – tea, coffee, hot water etc.
- Burns, cuts and fires in kitchens and food preparation areas.
- Lifting and carrying heavy objects.
- Awkward or repetitive movements when doing housekeeping duties.
- Exposure to caustic chemicals and cleaning products.
- Use of electrical equipment and appliances.
- Exposure to workplace violence and aggression from intoxicated patrons.
- Harassment and bullying from guests or colleagues.
- Stress and fatigue from high work demands and late shifts.
At Peninsula our expert consultants can support your hospitality business by:
- Creating or updating Health and Safety documentation and policies.
- Offering advice on managing harassment and bullying claims.
- Assisting with disciplinary and termination policies.
- Completing a SafeCheck workplace Health and Safety review.
- Supporting the mental wellbeing of your employees through our EAP service.
With access to expert advice 24/7, Peninsula can offer insights to help keep your team and guests safe and your business running smoothly.
Managing Health and Safety in the hospitality industry
Peninsula's experts can cater to the HR and WHS needs of your hospitality business
Protecting your business
Exclusive to Peninsula clients, Peninsula Protect offers protection for legal liability and defence costs arising from HR and WHS claims.
Unlimited advice 24/7
As a Peninsula client you can call our local expert team and feel secure knowing you’re getting the right advice for your hospitality business.
Employee Handbook
We can help develop this essential document for new and existing employees outlining your expected code of conduct.
With a broad range of occupations across the hospitality industry, as well as full-time, part-time, and casual employees, apprentices in varying stages of their training, and on various pay rates and industry awards, it's difficult to keep pace. Peninsula can draft tailored employment contracts and documents for your employees and contractors to ensure you meet all your employer obligations.
Explore all the ways Peninsula can help your hospitality and tourism business
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Peninsula Protect is a financial product issued by Peninsula Mutual Limited ACN 630 256 478, AFS Licence No. 544232. Peninsula Mutual Limited has appointed Peninsula Australia Pty Ltd as its Authorised Representative 001274577 to distribute the product and provide general advice. To decide if this product is right for you, please read the Peninsula Protect Product Disclosure Statement (PDS) and Target Market Determination.