De-Escalation Techniques (Customer)
Staff facing threats and aggression from customers is a common concern, especially in retail or hospitality industries. To protect your team, prioritise risk assessments, clear policies, staff training, and emergency protocols. Set expectations at entry, establish safe operating procedures and offer support services. Remember, de-escalation techniques like listening, empathy, and reassurance can go a long way with angry customers. By prioritising staff safety and clear communication, businesses can navigate these challenging situations effectively.
Other glossary terms
4-Day Work Week Model Absenteeism Reduction Strategies Adverse Action Age Diversity Animal Care and Vetetinary Services Award Annual Leave Accrual Annual Leave Facts Annualised Salary Attract & Retain Millennials Australian Micro-Business Backpay Brightsafe Hazards & Risk Management Business Start-Up Guide Casual Employment Casual Loading Casual Rate Casual vs. Part-Time Roles Children in the Workplace Christmas Close Down Comprehensive Employee Experience Conflict Resolution Strategies Construction Contracts Contract Types (Written vs. Verbal) Creating Workplace Health & Safety Criminal Offenses & Employment Implications Cybersecurity Best Practices De-Escalation Techniques (Customer) Declining Leave Depression & Anxiety in the Workplace Disciplinary Procedures Dress Code Policy Drug & Alcohol Testing in the Workplace Email Policy Employee Abandonment Employee Assistance Program Employee Complaints Employee Grievances Employee Handbook Employee Onboarding Employer Legal & Regulatory Compliance Employer Safety Duties Employer Search Rights Employers Benefits of Staff on Leave Employment Disputes Enterprise Agreement Equal Employment Opportunity Act Equal Opportunity Extended Personal Leave Extreme Temperatures Extreme Weather Management Fatigue Management Favouritism in the Workplace First Aid Training Gardening Leave Gender Identity Genuine Redundancy Criteria Great Resignation Heels at Work Hiring Apprentices Hiring Process Hospitality Documentation HR Management & Business Success HR Policies Inclusion & Diversity Jury Duty Leave Lateness & Disciplinary Action Leadership Qualities Leave Loading Payments Loading Pay Long Service Leave Long Service Leave NSW Magpie Swooping Safety Mandatory Face Masks Manual Handling Safety Menopause-Friendly Workplace Mental Health Initiatives Mental Health Month Mental Health Plan Mentoring in the Workplace Micromanagement Concerns Modern Awards vs. Enterprise Agreements Natural Disaster Entitlements New Employee Onboarding Occupational Work Health and Safety Check Office Furniture Office Romance Policy Organization Development in Practice Parental Leave Parental Leave Cover Part-Time Leave Pay Slips Paying Staff Set-Up Time Back Performance Management Performance Management vs. Disciplinary Action Performance Reviews Personal Calls at Work Personal Leave vs Annual Leave Pet Care Leave Physical Appearance Policy Positive Workplace Culture Pregnant Employees Rights & Support Presenteeism Pro Rata Leave Probationary Period Probationary Period & Termination Professional Workplace Relationships Quiet Quitting R U OK? Meaning & Importance Reasonable Management Instructions Reasonable Management Practices Reduce Bias When Hiring Redundancy Letter Writing Guide Redundancy Process Relationships at Work Religious Discrimination in Workplaces Remote Work Impacts Repeated Mistakes Respect at Work Act Changes Retirement Exemption Risk Management Sabbatical Leave Safe Work Practices & Procedures Secure Jobs, Better Pay Act Sexual Harassment In the Workplace Shift Management with a Blip Sick Leave Policy SME Marketing Strategies Social Media Policy Soft Skills Staff Burnout Standing Desks Stress Management Student Employment Regulations Sunday Penalty Rates Support Person Time Off in Lieu (TOIL) Unfair and Sham Contracting Volunteer Entitlements Wellbeing Techniques What Makes a Modern Workplace WHS Strategy Benefits Women in Leadership Work Relationships Work-from-Home Setup Workplace Drinks Workplace Fire Safety Workplace Flexibility Arrangements Workplace Flexibility Benefits Workplace Grievances Workplace Hygiene Workplace Hygiene Standards Workplace Risk Assessment Workplace Violence and Aggression Examples & Types World Day WHS Wrongful Dismissal Wrongful Termination
