Managing Threatening Situations at Work
Health & Safety
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Customer-facing businesses often face the risk of things going wrong. Whether it be someone who is waiting long to get their food or facing a delay in seeing a healthcare practitioner, there are situations where customers can get aggressive or violent. In such threatening situations, employees are at risk and need to be aware of health and safety protocols and appropriate responses.
This awareness among employees needs to be established with training, management, and support. As a business owner and employer, it is your duty to ensure that you minimise the risks of threatening situations and protect your employees. We have created a free, easy to use fact sheet for business owners and employes on ways to manage threatening situations and preparing your employees.
Download the free fact sheet today.
What's inside
- Employer obligations
- Understanding threatening situations
- Managing threatening situations
