Employment Claims Representative I FWC Advocacy

At Peninsula, we’re proud to be a Great Place to Work certified company – our people stay because they are rewarded, valued and trusted to make an impact. Backed by one of the world's largest privately-owned business services groups, we're a market leader in HR, Employment Relations and Health & Safety advisory.

We support tens of thousands of businesses in the ANZ Region, giving them the tools, advice and confidence to manage their people and safety. Our business is growing fast, financially strong and backed by decades of success and innovation.

The Claims Representatives, reporting to the Claims Manager, will represent our members to ensure employment claims are resolved effectively.

In this role, you’ll:

• Be hands on: efficiently triage and manage employment claims, providing representation for members at the Fair Work Commission.
• Be Member focused: Act as a liaison with members when claims are received, provide support to Peninsula Mutual and apply strong advocacy and negotiation skills to resolve claims on behalf of members. 

We’re looking for someone with 1+ yrs experience in a similar role, who has:

• Industry experience: Advocacy with unions, HR Member associations or prior Inhouse roles will set you up for success. Whilst legal qualifications are certainly nice to have, they’re not essential to excel in this role.
• Attendance at the FWC: Confidence with case preparation and representation of our members at the Fair Work Commission. You will be drafting documents and providing advocacy in unfair dismissal and general protection matters.
• A Commercial Mindset: A pragmatic approach to delivering clear, practical advice to our clients.
• Excellent communication skills – with a lot of this role being phone based, we need outstanding verbal and written communications, with high levels of empathy and emotional intelligence.

What's in it for you?

You will be joining a global brand with local impact and career opportunities across ANZ and beyond. You'll have an unprecedented work/life balance where this is our way of life, and we mean it!

With unparalleled career pathways to ensure your progression, our perks are best in market, and they continue to grow and soar, just like our people. Some of Perks include:

• Enhanced Leave: Start with up to 25 days leave in your first year and earn more as your career grows—up to 31 days after 5 years!
• Profit Sharing: Share in the success of the business with an annual bonus.
• Super Service & MVP Awards: Earn $1000 and enjoy a day off as a reward for demonstrating our values.
• Career Pathways: Take your career further with a structured development path and opportunities to grow into senior roles including Associate Director.
• Education Assistance Program: We support your professional development with ongoing education assistance.
• Bright Exchange: Access exclusive discounts on hundreds of products and services.
• Health & Wellness: Enjoy a $250 voucher, gym discounts, and more!
• Social Club: Enjoy monthly events to stay connected and have some fun along the way!

If this sounds like you, we'd love to hear from you! Simply click the Apply button and submit your updated CV.

At Peninsula, we care about creating an inclusive workplace and celebrate diversity. We are proud to be an equal-opportunity employer.