manager and employee discussing pay

How To Deal With Pay Complaints: When Employees Discuss Pay

Wage & Pay

16 June 2025 (Last updated 17 Dec 2025)

Share on:

Employees are reluctant to talk about pay or salary openly with colleagues. However, when staff start talking about pay, often comparisons will be made and employees may end up feeling less valued. Unfortunately, this can also lead to problems with morale, productivity and engagement, while potentially causing complaints within your workplace. So how do you handle it?

Communication is key

One of the first steps is to address the reason why employees feel the need to discuss their pay. Is it because they feel underpaid and undervalued, or simply because they do not understand the reason why their wage is set at the level it is?

If this is the case, you can handle this by increasing the transparency around salaries and wages across your business. You could do this by:

  • increasing communication with the particular employee as to why they are at their pay level
  • advising the employee what they can do to achieve a pay rise
  • rewarding and recognising employees with alternative means such as time off or other non-monetary benefits
  • reiterate the value placed on the employee and their work

Positive steps like this will make the employee feel they are being listened to, they are valued, and that the company is keen to engage with them constructively.

Managing an internal complaint

When internal complaints arise due to a discussion about salaries between staff members, it should be dealt with immediately.

Managers and supervisors should be prepared to deal with complaints effectively and to take active steps to solve problems as and when they become apparent. While these can be difficult conversations to have, it is important that employees feel they are being listened to and are encouraged to bring forward their concerns.

Your business should have a good complaint process that has established guidelines for employees to follow.

Contractual clauses

Some employers used to place a contractual ban on employees discussing their pay by including a clause in their employee handbook to prohibit this. These clauses are no longer permitted for contracts entered into or varied after December 7, 2022. Employees now have the right to discuss their pay and other terms of employment with colleagues.

As Australia’s leading workplace relations specialist, we can make sure you are aware of best practice policies or procedures for your business needs. Call Peninsula today on 1300 761 935.

Have a question?

Have a question that hasn't been answered? Fill in the form below and one of our experts will contact you back.

By clicking submit you consent to our Privacy Policy

Related Blog Posts

Wage & Pay

Does Your Pay Slip Meet the Requirements?

If only paying your employees was as simple as writing cheques or sending electronic payments. While the “payment” part could be that simple, the pay slip that goes with an employee’s payday is more complicated. Fair Work regulations require these documents to contain very specific information. Paying employees is one thing, but providing prompt pay records with the correct information is a separate issue that companies must address. Do you know what goes into the perfect pay slip? Keep reading to learn more. What is a Pay Slip? Your company’s pay slips are the personalised documents that accompany each employee’s payment within one working day of making payment. This document notes an employee’s wages over the pay period. The document can also include itemised deductions and contributions. With each slip, an employee understands, amongst other things, their gross pay amount and the amount deducted from the total payment. The slip also shows an employee’s final net amount, or their “take-home” pay for the current pay period. How Do Employers Generate Pay Slips for Employees? Employers can provide printed or electronic versions to employees. If you choose electronic delivery, it is a good idea to notify your employees when their pay has been actioned. If your employees prefer printed payments, you can provide a printed version. To keep good records and make sure you don’t forget anything on your employee pay slips, use a template. Electronic templates make it simple to follow the pay slip information requirements. Print or deliver pay slips electronically using your template. When using a template, make sure each employee’s information is accurate. Review critical personal and wage information for accuracy before saving and sending it to an employee. You never want the wrong employee’s information to go to a different employee. No matter what template you use to generate pay notices, be sure your template includes all of the required information. Make sure you file each slip for each employee. Electronic templates make it easy to keep accurate records without taking up space in file boxes or cabinets. Be sure to keep these records for a minimum of seven years as per the legislation. Missing information can lead to fines. What Must Employers Include on a Pay Slip? A template helps you include all of the required information on each employee’s slip. The Fair Work Regulations are very clear, and all employers must provide this information for each pay period to each employee. Required information includes: The employee’s legal name (the office nickname doesn’t count) Your business name and Australian Business Number (ABN), if applicable Date of payment The pay period covered by the payment (day, month, and year) The number of hours worked by the employee The employee’s hourly rate (if applicable) The employee’s salary rate (if applicable) The gross payment amount The amount of any loadings, allowances, overtime, allowances, or bonus/commission payments Types and amounts of all deductions from the employee’s gross pay (taxes, penalties, etc.) The net amount of the payment (after deductions and additions) Details of any superannuation contributions involved in the pay period Any relevant Modern Award that applies to the employee Each employee’s employment status (full-time, part-time, or casual) An employee’s classification under the Award/Agreement The employee’s bank details The employee’s accrued leave balanceAfter those requirements, consider if it is appropriate to add a few more items below that are helpful to employees and for your record-keeping. The law doesn’t require these items, but they’re a good idea. Each employee’s employment status (full-time, part-time, or casual) An employee’s classification under the Award/Agreement The employee’s bank details The employee’s accrued leave balanceAfter those requirements, consider if it is appropriate to add a few more items below that are helpful to employees and for your record-keeping. The law doesn’t require these items, but they’re a good idea. Using pay slips to provide a combined location where employees can check their current pay, YTD income, and their amount of leave is an excellent benefit for employees. It’s also an efficient way to keep your records up to date. When Should Employers Issue a Pay Slip? Fair Work regulations are very clear about when you must deliver a pay slip to each employee. Whether electronically or in print, employers must send these documents within one day of the pay date. Any delay in delivering slips for a pay period can result in a fine.

Wage & Pay

Wage theft is now a criminal offence

Understanding the new wage theft laws New laws that came into effect on 1 January 2025 means wage theft is now a criminal offence. In its simplest term, wage theft is when an employer doesn’t pay correct wages, follow the applicable modern award or does not pay related entitlements. This could be overtime, public holiday or penalty rates, award allowances, or superannuation contributions. Underpayment of wages is unfortunately common in Australia. Some of the main industries for wage theft include hospitality, agriculture and food harvesting, retail, transport and logistics and cleaning service employees. The term wage theft indicates employers are stealing from employees, however wage theft is not always malicious or intentional. There are two types of wage theft in Australia- deliberate theft and accidental. It’s critical employers and business owners know the latest legislation around wage theft, so they know how to be compliant and avoid severe penalties, which could include a prison sentence. Wage theft legislation in Australia The Fair Work Act 2009 has provisions related to underpayments, such as failure to pay an employee for the full work performed or failure to provide payslips. Intentional underpayment of wages by employers is now a criminal offence. Employers will have found to commit an offence if they’re required to pay an amount to an employee (wages), or on behalf of or for the benefit of an employee (superannuation) under the Fair Work Act or an industrial instrument Employers will have committed an offence if they intentionally engage in conduct that results in their failure to pay those amounts to or for the employee on or before the day they’re due to be paid. The new offence only applies to intentional underpayments that happen after these provisions take effect. This includes where they’re part of a course of conduct that started before the provisions take effect. There are exceptions to these cases. These provisions don’t apply to certain employees for: Superannuation contributions Payment for taking long service leave payments Payment for taking leave connected with being victim of a crime Payment for taking jury duty leave or for emergency service duties Penalties for wage theft The following penalties apply to companies who intentionally underpay their employees: If the court can determine underpayment, the greater of 3 times the amount of underpayment and $7.825 million, or If the court can’t determine the underpayment, $7.825 million The following penalties will apply to individuals: Maximum of 10 years in prison If the court can determine underpayment, the greater of 3 times the amount of underpayment and $1.565 million or If the court can’t determine the underpayment, $1.565 million Compliance for small businesses A Voluntary Small Business Wage Compliance Code (Voluntary Code) will be established. Compliance with the Voluntary Code means a small business (fewer than 15 employees) won’t be criminally prosecuted if they underpay their employees. Information on the Voluntary Code is on the Fair Work Ombudsman website Tips for dealing with underpayments Underpayments are costly mistakes for businesses and employers. If you have miscalculated and underpaid an employee, there are ways to rectify the error. Once you have identified an underpayment, you need to calculate the amount internally, or you can enlist the help of a forensic accountant or employment lawyer. You will then need to back pay your employees as soon as possible and hold an internal audit to avoid further mistakes or non-compliance. Having robust processes in place can prevent you from making mistakes such as underpayments or overpayments. Payroll systems, underpayment policies, and resilient resources can protect you from risks and penalties. With the changes in legislation around wage theft, employers and business owners need to stay on top of their obligations. Knowing the rules and regulations around underpayments and overpayments is not enough. You should also have a strategy to deal with any occurrences. There are other things to consider as well. What do you know about withholding pay? Is there a system in place you can use when overpayments occur? Do you have an underpayment policy? Peninsula provides thousands of small businesses with expert advice on HR and WHS issues including wage compliance. Call now for free initial advice.

Wage & Pay

Can You Reduce Employee Salaries?

Some businesses are finding it tough. Some employers might find themselves looking at ways to keep all their staff employed, but don’t have the financial resources to keep paying employees their full pay. It is tempting to ask everyone to take a 10% pay cut to try and keep the business afloat. But can you ask your employees to take a pay-cut, and if so, do they have to agree? Reducing An Employee’s Pay Unilaterally In answer to the above question, yes, you can ask your employee to take a pay-cut, but no, they do not have to agree. If they don’t agree, you must pay them the full amount for their normal working hours as stated in their employment contract, even if you have no work for them to do. Generally, an employer cannot unilaterally reduce an employee’s rate of pay without the agreement of the employee. Reducing pay by mutual agreement The national minimum wage and the National Employment Standards (NES) contained in the Fair Work Act 2009 make up the minimum entitlements for employees in Australia. An award, employment contract or enterprise agreement can’t provide for conditions that are less than the national minimum wage or the NES. The national minimum wage for award free employees and for employees covered by a modern award or enterprise agreement is reviewed annually each year by the Fair Work Commission. The Fair Work Commission may set different minimum rates of pay for different jobs depending on the age of the employee, and how the employee is classified under an award or enterprise agreement. If the employee does agree to a pay cut, then you cannot reduce their pay below the national minimum wage, or the minimum amount prescribed by an award or enterprise agreement for the job the employee is doing. Reducing pay in accordance with an employment contract You may be able to reduce an employee’s salary as part of a performance management process if there are explicit provisions in an employment contract that allow for pay review as part of a performance management policy. The argument is that the employee has agreed to the possibility of a pay-cut by signing the contract in the first place. As part of the performance management policy and process the employee should be given ample warning that their performance is not meeting the required standard, identifying the specific areas in which it is lacking. The warning must make it clear that the employee’s pay may be reduced in accordance with the policy and employment contract unless performance improves. The employee should also be given a reasonable opportunity to improve before any decisions regarding a reduction in pay are made. Again, you cannot reduce the employee’s pay below their minimum entitlement. Effectively reducing an employee’s pay Deductions may effectively reduce the employee’s take home pay, though it is not their purpose to assist employers to reduce pay, but to allocate the deducted money elsewhere. Deductions Section 324 of the Fair Work Act 2009 (the Act) allows an employer to deduct a specific amount from an employee’s salary in certain circumstances. These circumstances require the employee’s consent, and agreement in writing for the specified amount, and the deduction must be principally for the benefit of the employee, such as training costs The deduction may also be authorised in accordance with an enterprise agreement, award, by law, or by a court  order, for example deductions for child support. Employers can only deduct from wages owed under the award. They can’t deduct from other entitlements owed to the employee, such as accumulated annual leave. Deductions that are permitted under the Act can include the recovery of costs for the private use of employer property, such as the cost of personal calls on a company mobile phone. However, an employer can’t deduct money if it benefits the employer directly or indirectly or is unreasonable in the circumstances, even if the deduction is made in accordance with an award, registered agreement or contract. For example, docking the employee’s pay if they are constantly late, or withholding an amount they have been overpaid from their wages without the employee’s agreement are not likely to be considered lawful deductions. Reduction of hours There are some limited circumstances in which you can legally reduce an employee’s hours, which may effectively reduce the amount you are paying them, but their hourly rate of pay would stay the same. Generally, the employee would have to be consulted, and would need to agree, and their employment contract would need to be amended to reflect the reduction in hours and whether the reduction is temporary or permanent. However, reducing an employee’s hours may have other financial implications under the award for the employer. Many awards have provisions for part-time employees that their hours need to be agreed in advance, and if any changes to those hours haven’t been agreed beforehand in writing, then any hours worked outside of those initially agreed hours are payable as overtime. Consultation process As a reduction in hours would be a major workplace change with significant effects on the employee, you may have to go through any consultation process proscribed in the applicable award or agreement in order to talk to your employees about reducing their hours. What is deemed significant depends on the facts and circumstances of each case. A consultation process can be conducted in many different ways. This process involves providing the employees about changes to their working hours and inviting them to a meeting to discuss the matter further. This consultation meeting must be held at least 24 hours after the invitation is issued, to allow the employee time to take in the information and organise a support person, or a legal or union representative to come to the meeting with them if they wish. Employers should consider any suggestions the employee might make in light of their individual circumstances before making any final decision. The employer should confirm the outcome in writing and set-out the reasons for the decision and next steps together with appropriate timeframes. If the employees do not agree to the reduction in hours, and the employer wants to reduce their hours regardless, then a redundancy process may be appropriate, which encompasses the above consultation process. Redundancy A genuine redundancy is when the employer no longer requires the employee’s job to be performed by anyone due to changes in the operational requirements of the business, and there are no other jobs available within the business that the employee could reasonably do. As part of the redeployment options presented during the consultation process you can offer the employee reduced hours; a change of status eg from permanent to casual; or a lower paid job, if that is all you have available within the business. It is up to the employee to decide if they want to accept the lesser hours or a lower paid job. If they refuse, then their employment will be terminated, and the employer will have to pay them notice and redundancy pay (where applicable) as well as any wages and entitlements owing. If the formal consultation process is not carried out correctly, or the redundancy is not genuine, there is a risk that the employee could claim that they are being unfairly dismissed.

Do you have any questions regarding Wage & Pay?